Client Experience Guide

PHOTOSBYIVAN LLC · KILLEEN & AUSTIN, TEXAS

Process, Terms & Conditions.

Review the booking, payment, proofing, delivery, rescheduling, usage, and session policies that help create a smooth photography experience.

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Transparent BookingClear reservation and payment requirements

Guided ExperiencePosing and creative direction included

Private DeliveryProofs and final images through Pixieset

YOUR CLIENT EXPERIENCE

From Booking to Final Delivery

Your experience is organized into six clear stages so you know what to expect before, during, and after your session.
01

Choose Your Service

Review the available services, package details, session lengths, included edits, and current pricing.

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02

Reserve Through Square

Select an available date and time through the online booking system. A valid card and a non-refundable retainer equal to 50% of the total session price are required to reserve the appointment.

An inquiry, consultation, or unfinished checkout does not reserve a date.
03

Complete Your Documents

After reserving your appointment, sign the photography agreement and complete the client questionnaire to confirm outfits, locations, backdrops, inspiration, image usage, and session scope.

The retainer reserves the appointment, but required documents must be completed before services are performed.
04

Prepare for Your Session

Finalize wardrobe, props, grooming, inspiration, and arrival plans. Arrive five to ten minutes early and be ready to begin at the scheduled start time.

Preparation and outfit changes count toward reserved session time.
05

Enjoy a Guided Photoshoot

PhotosByIvan LLC provides professional lighting, posing guidance, expression coaching, and creative direction throughout the session.

The photographer maintains final creative and technical control.
06

Select and Receive Your Images

A private gallery containing photographer-selected unedited JPEG proofs is typically delivered within one to three business days. After selections are submitted, final editing begins and completed images are delivered through Pixieset.

RAW files are never delivered. Standard turnaround begins after selections are received.

QUICK BOOKING SUMMARY

What Officially Secures Your Session?

1

Select an appointmentChoose the correct service, date, and time through Square.

2

Pay the 50% retainerThe non-refundable retainer officially reserves the appointment.

3

Sign the agreementReview and acknowledge the complete terms before the session.

4

Complete the questionnaireProvide accurate creative and logistical details before the session.

RESERVATIONS & PAYMENTS

Core Booking Policies

These policies protect the reserved time, preparation, creative labor, and resources committed to every client experience.
50%

Non-Refundable Retainer

Required to reserve the appointment.

72

Hours’ Notice

Required for one qualifying reschedule.

5

Minute Grace Period

Provided after the scheduled start time.

7–10

Business-Day Editing

Begins after final selections are submitted.

A date and time are not reserved by an inquiry, consultation, verbal discussion, direct message, email, invoice, or unfinished checkout. The appointment is reserved only after the required non-refundable retainer equal to 50% of the total session price has been successfully paid.

Clients must select the correct service and package. Additional outfits, locations, backdrops, people, coverage time, concepts, or deliverables may require an upgraded package or additional fee.

A non-refundable retainer equal to 50% of the total session price is required to reserve the appointment. The retainer compensates PhotosByIvan LLC for holding availability, administrative preparation, planning, and declining other work for the same period.

The remaining balance is due on or before the scheduled session date unless a different deadline is stated in the invoice, proposal, booking confirmation, or signed agreement.

Sessions with an outstanding required balance may be delayed, suspended, or canceled until payment has been received.

If PhotosByIvan LLC must reschedule because of illness, emergency, or circumstances beyond its reasonable control, every reasonable effort will be made to arrange another date. If a mutually acceptable date cannot be arranged, payments made for the affected service will be refunded.

Online appointments require a valid payment card during Square checkout. Other approved methods may include debit card, credit card, chip, tap-to-pay, Apple Pay, Zelle, Cash App, or another method approved by PhotosByIvan LLC.

Payment availability may vary by service or invoice. A payment is not completed until it successfully clears.

After reserving a service, the client must sign the photography agreement and complete any required post-booking questionnaire before services are performed.

The questionnaire may request session type, intended image use, inspiration, backdrop colors, outfit count, locations, participants, event timeline, or other project details.

Undisclosed requests that expand the original scope may require an upgraded package, revised agreement, schedule adjustment, or additional payment.

The 50% retainer is non-refundable and secures the reserved date and time.

Clients may reschedule one time by providing at least 72 hours’ notice. All replacement dates are subject to availability.

A request submitted less than 72 hours before the scheduled start time may result in forfeiture of the retainer. A new retainer may be required to reserve another appointment.

Client cancellations do not automatically qualify for a refund of the retainer. Repeated changes, failure to choose an available replacement date, or failure to appear may require a new booking.

If PhotosByIvan LLC must move the appointment because of illness, emergency, or circumstances beyond its reasonable control, reasonable efforts will be made to arrange another date. If a mutually acceptable date cannot be arranged, payments made for the affected service will be refunded.

Clients should arrive five to ten minutes early. A five-minute grace period is provided after the scheduled start time.

After the grace period, a $50 late fee will be charged. The session still ends at the originally scheduled time.

If a client arrives thirty minutes or more late, the session may be rescheduled to prevent interference with other appointments, and a $50 rescheduling fee will apply.

Failure to appear without communication may be treated as a cancellation or no-show. Amounts paid may be forfeited and a new retainer may be required.

PROOFING & IMAGE DELIVERY

Your Images, From Selection to Completion

PhotosByIvan LLC uses a private online proofing and delivery workflow designed to keep image selection organized, convenient, and secure.
01

Curated Unedited JPEG Proof Gallery

A private gallery containing photographer-selected usable unedited JPEG proofs is typically delivered within one to three business days. Proofs are normally watermarked and download-disabled. Duplicate frames, test images, missed-focus files, accidental captures, and images below professional quality standards may be excluded.

02

Client Image Selections

From the curated proof gallery, the client selects the number of images included with the purchased package. Not every image captured will be shown or delivered. Editing turnaround begins only after all required selections and instructions are received.

03

Professional Editing

Selected images receive professional editing in the PhotosByIvan LLC artistic style. Basic retouching is included according to the package. Extensive retouching, body modification, object removal, composites, or advanced edits may require an added fee.

04

Final Pixieset Delivery

Completed images are delivered through a private Pixieset gallery. Clients are responsible for promptly downloading and securely backing up their final images before the gallery expires.

DELIVERY TIMELINES

Standard and Expedited Editing

Turnaround begins after all client selections are submitted—not automatically on the photoshoot date.
STANDARD

7–10 Business Days

Standard final editing turnaround after all selections are submitted.

Business days are Monday through Friday and generally exclude recognized holidays.
5–7 Business Days$50

Accelerated delivery ahead of the normal turnaround.

3–5 Business Days$100

Priority editing when availability permits.

2–3 Business Days$150

High-priority editing following completed selections.

1 Business Day$200

Fastest rush service when approved in advance.

SESSION EXPECTATIONS

Preparing for a Smooth Experience

Session Time

Session time includes setup, breakdown, outfit changes, makeup, restroom breaks, location changes, backdrop changes, prop preparation, and client-caused delays. Late arrival does not extend the scheduled end time.

Outfits and Backdrops

Outfit, backdrop, scene, and location limits are determined by the purchased package. Additional changes must be approved and may require additional time or an upgraded service.

Props and Personal Items

Clients are responsible for providing, transporting, supervising, and removing personal props unless otherwise agreed. Props must be safe and approved before use.

Location Access

Clients are responsible for location restrictions, admission costs, parking, permits, and property permissions unless another arrangement is confirmed in writing.

Weather

Outdoor sessions may be postponed for heavy rain, lightning, high winds, extreme temperatures, or other conditions affecting safety or image quality. PhotosByIvan LLC makes the final decision. Weather-related retainers transfer to the approved new date without an added charge.

Client Conduct

PhotosByIvan LLC may end a session without refund if a client or guest displays threatening, abusive, illegal, unsafe, or inappropriate behavior. The photographer is not responsible for missed images caused by lack of cooperation, lateness, distraction, or guest interference.

Equipment Failure and Liability

In the unlikely event of equipment failure, data loss, illness, emergency, or circumstances beyond the photographer’s reasonable control, liability is limited to the amount paid. Reasonable efforts will be made to reschedule or provide an appropriate remedy.

Gallery Storage

Online galleries are maintained for a limited period. Clients must promptly download and back up purchased images. PhotosByIvan LLC is not responsible for replacing files after the gallery expires.

CREATIVE WORK & USAGE

Copyright, Editing and Image Use

Copyright Ownership

PhotosByIvan LLC retains full copyright ownership of all images created during the session unless rights are transferred through a separate written agreement.

Personal Print Release

Clients receive a personal print release allowing them to download, print, and share purchased images for personal use. Images may not be sold, entered into contests, or used commercially without written permission.

Editing Integrity

Clients agree not to apply filters, presets, AI edits, or additional editing to delivered images before posting them publicly. Images should remain in their delivered form.

Portfolio and Promotional Use

Unless otherwise agreed in writing before the session, the client grants PhotosByIvan LLC permission to use photographs for portfolios, website galleries, social media, advertising, competitions, studio samples, and other promotional purposes. Clients requesting privacy must notify PhotosByIvan LLC in writing before the session.

OPTIONAL ADD-ONS

Additional Services and Fees

Optional services are subject to availability and must be approved before they are added to a session or gallery.
UNEDITED JPEG ACCESS $20

Unlock the Proof Gallery

Receive download access to the complete available unedited JPEG proof gallery without the standard gallery watermark.

These are unedited JPEG images—not original RAW camera files.
ADDITIONAL RETOUCHING $20

Per Additional Edited Image

Add more professionally edited images beyond the quantity included with the purchased package.

Editing begins after payment and final selections are received.
ADDITIONAL COVERAGE Custom

Extra Time or Expanded Scope

Additional session time, locations, outfits, backdrops, participants, advanced retouching, or deliverables may require an added fee.

Availability and pricing must be confirmed by PhotosByIvan LLC.

COMMON QUESTIONS

Before You Reserve Your Session

Review these answers before booking. For project-specific questions, submit an inquiry through the contact page.
Contact PhotosByIvan LLC →

The successful 50% retainer reserves your appointment and makes the applicable booking terms effective. You must still sign the photography agreement and complete any required questionnaire before photography services are performed. Missing documents may delay planning or prevent the session from proceeding as scheduled.

No. PhotosByIvan LLC never delivers original RAW files. Clients receive a curated private gallery of usable unedited JPEG proofs for selection and final professionally edited images based on the purchased package.

The standard editing period begins after all required image selections and related instructions are submitted. It does not automatically begin on the photoshoot date.

A five-minute grace period is provided. After the grace period, a $50 late fee will be charged. The session still ends at the originally scheduled time. If you arrive thirty minutes or more late, the session may be rescheduled and a $50 rescheduling fee will apply.

Only when time, availability, and the purchased package allow it. Unapproved additions may require an upgraded package, additional time, a revised agreement, or another session.

The standard proof gallery is watermarked and download-disabled. When available, a $20 gallery unlock may be purchased for download access to the complete available unedited JPEG proof gallery without watermarks. These images are not professionally retouched.

PhotosByIvan LLC makes the final decision regarding weather-related postponements. If a session must be moved because of unsafe or unsuitable weather, the retainer transfers to the approved new date at no added charge.

Yes. Unless otherwise agreed in writing before the session, the contract permits PhotosByIvan LLC to use session images for promotional purposes. Clients requesting privacy must notify PhotosByIvan LLC in writing before the session.

Not for every standard service. Consultations or custom inquiries are recommended for weddings, corporate work, events, commercial usage, and projects with complex requirements.

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IMPORTANT POLICY NOTICE

Signed Agreements and Service-Specific Terms

This webpage provides a general overview of the standard business process and policies of PhotosByIvan LLC. Weddings, events, corporate projects, commercial photography, travel assignments, and custom productions may include additional or different requirements.

The client’s signed photography agreement governs the service and contains the controlling contractual provisions. The booking confirmation, invoice, approved proposal, written correspondence, and questionnaire may provide additional project details but do not remove or contradict the signed agreement unless a written amendment is accepted by both parties.

PhotosByIvan LLC may update this webpage for future bookings. Changes do not retroactively alter a previously signed agreement unless both parties approve the change in writing.

READY TO MOVE FORWARD?

Book With Clarity and Confidence.

Review the available services, choose the experience that fits your vision, and reserve your session through the secure online booking system.